PhDr. Patrik Šlechta, ACC

A Senior level Manager and Leader in the Information Technology and Financial Services industry focusing on the Customer Solution Delivery, Service Delivery, People Development and Continuous Improvements. Qualified Andragogist, experienced Facilitator, Mentor and Certified Coach.
Patrik Šlechta
Do you have some unique win-win opportunity to change the world to be a better place, or at least to meaningfully contribute to the lives of many people? I will say YES!

Work Experience

 9/2015 – till present
Raiffeisenbank a.s., Prague 4
Head of IT Business Alignment

Senior leader reporting directly to CIO and member of Board. Accountable for business-IT alignment in definition and execution of business strategy, for continuous improvement of IT spent, for productivity of IT, for IT processes and for transparent communication. Providing leadership, mentoring and coaching to the supported managers and team members to achieve their optimum performance levels and professional development.
Main areas of responsibility: Strategy Management, IT Architecture - Accountable for creating and tracking IT strategy, for shaping a shared understanding how IT applications, technologies and services contribute to current and future business goals, delivering consistent and robust bank-wide application architecture. Demand Management, Requirement Analysis - Accountable for effective and efficient processing of requirements for new IT services or changes in existing IT services. Accountable for non-project changes portfolio transparency in terms of quality, status, progress and resource consumption, with focus on business value generation. Business Relationship Management, Service Level Management - Accountable for single point of contact for Change the Bank area and for driving communication about Run the Bank, including negotiation of required and delivered Service Levels. Accountable for creating and maintaining consistent service level agreements for all IT services and for maintaining IT Service catalogue easy-to-understand for non-IT stakeholders. IT Controlling & Financial Management - As IT Cost Gestor, accountable for efficient spending of IT expenses, for preparation, management, reporting of overall IT OPEX and CAPEX budget. Transparent budget drawing and identification/execution of additional cost saving measures. IT Governance, IT Processes: Accountable for implementation and continuous improvement of process management in IT, overall IT process framework (ITIL), in order to improve quality of IT services and improve effectiveness of IT staff. Accountable for measuring and reporting IT performance in Service delivery and for challenging productivity of IT and quality of IT services against relevant benchmarks. Accountable for IT Risk management, risk awareness and for meeting compliance requirements, ensuring transparency in connection to enterprise risk management.

 6/2015 – 8/2015
MSD IT Global Innovation Center – Riverview, Prague 5
Associate Director, Master Data Management

Explored field of healthcare to build Master Data Management Platform. Found the role rather narrow and virtual, so left in probationary period.

 8/2012 – 5/2015
GE Money Bank, BB Centrum – Vyskočilova 1422/1a, Prague 4
Senior Manager - IT Service Delivery; Internal Coach and Mentor

Leader of IT Service Delivery organization reporting directly to CIO. Providing leadership, strategic direction and delivering IT services, solutions and projects in the areas of responsibility: Data Center Management, Disaster Recovery, Business Application Processing, Infrastructure and Applications Monitoring, Network & Communication, Linux/ Windows/ iSeries Computing, Virtualization and Consolidation Platforms, End User Support, Database and Middleware Competency Center and Data Backup/ Recovery Services, among the others. Managed department of more than 90 IT professionals focused on high quality services, ensuring the day to day bank operations, supporting out 1M of clients and 3000 of employees on 250 branches and Shared Service Center in Ostrava. Successfully designed and executed number of organizational and technology transformations, developed and promoted young talents to achieve lean and efficient organizational structure and services. Optimized and decreased IT OPEX costs by 18%. Delivered 15+ significant simplifications or automations a year and reduced number of critical IT incidents by 26% to improve the services availability and reliability. Besides of the managerial role, engaged in various HR company-wide people development activities as workshop facilitator, mentor and mainly as the internal coach (internationally certified by ICF).

 12/2011 – 8/2012
GE Money Bank, BB Centrum – Vyskočilova 1422/1a, Prague 4
Application Processing Manager & Data Governance Manager

Managed Application Processing department, part of the IT Service Delivery organization. Provided services, systems administration and application processing of more than 100 business applications and systems. The biggest challenge was to optimize costs and number of employees, yet still maintain the quality of services, stability and availability of the production systems. Besides of the organizational changes and delivery of significant savings, focused on the improvements of team’s daily work, processes, systems and supporting tools.

 02/2011 – 12/2011
GE Money Bank, BB Centrum – Vyskočilova 1422/1a, Prague 4
Data Governance Manager

Introduced Data Management, Data Governance and Data Quality principles and practices to the GE Money Bank. Established new Data Management strategy based on industry standard DAMA DMBOK. Launched new information ownership model and policies. Established Operational Data Quality processes, measurements and data quality reporting platform.

 01/2004 – 02/2011
GE Money Bank, BB Centrum – Vyskočilova 1422/1a, Prague 4
Manager – Business Intelligence & Data Warehousing

Managed Business Intelligence/ Data Warehousing development team consisting of 40+ employees and contractors. Provided leadership and supervision in areas of strategy, solution architecture, methodology, quality, processes and best-practices. Engaged in enterprise architecture, solution architecture and clarification of business needs. Designed or supervised solution concepts, methodology and strategic decisions on 200+ projects. Participated on various projects as an Oracle, Data Warehousing and Business Intelligence principal consultant. Evaluated individual employee performance and achievements, defined personal development plans, provided mentoring and internal training. Led negotiations with vendors and 3rd parties.

 04/2002 – 12/2003
GE Money Bank, BB Centrum – Vyskočilova 1422/1a, Prague 4
MIS / Data Warehouse Senior Consultant (contractor/freelancer)

Continuous development of complex Data Warehouse system for GE Money Bank and GE Money Auto. Analysis, design and development of a brand new Data Warehouse for GE Money Multiservis. Support, analysis and resolution of production problems related to ETL processes and the data. Analysis of user requirements, solution design, large-scale Oracle database and ETL processes optimization. Design and development of specialized Data Marts to support specific reporting, measurement and analysis. Consulting services and mentoring related to the Data Management, Integration, Oracle technologies and Data Warehousing.

 01/2001 – 03/2002
Oracle Czech, Škrétova 12, Prague 2
Business Intelligence & Data Warehousing Senior Consultant

Analysis of user requirements, Data Warehouse solution proposals, construction of database models, design and development of ETL processes. Programming of ETL transformations and packages using SQL, PL/SQL and operating system scripts. SQL query and database model optimization. Expert support of end user reporting and data analysis activities. Technical support provided to the customer side IT operations staff running the production system environment. Major customers: SME Ostrava, GE Money Multiservis, GE Money Bank, Oskar (Vodafone)…

 Other work experience

1996 – 2000, PVT a.s., Liberec (later the Prague), IT Technologies Consultant
1993 – 1996, PVT a.s., Liberec, Analyst / Programmer
1990 – 1993, ELITRON a.s., Liberec, IT Specialist / Programmer

Education, Qualification

 2014 – 2015
Jan Amos Komensky University Prague
PhDr. Andragogy (Adult Education, Development and Care)
Rigorous examination in Andragogy, obtained academic title Doctor of Philosophy

 2012 – 2014
Jan Amos Komensky University Prague
Mgr. Andragogy (Adult Education, Development and Care)
Graduated in Management of Human Resources and Andragogy

 2009 – 2012
Jan Amos Komensky University Prague
Bc. Managerial Studies – Human Resources Management
Graduated with Honors in Management of HR, Psychology and Work Psychology

 1987 – 1991
Integrated High School, Na Bojisti, Liberec
Electrical Engineering
School-leaving exam (Electrical Engineering, Czech Language and Literature, Russian Language)

Acquired Certifications

 PRINCE2® Foundation Certificate in Project Management, Axelos (2017)
 ITIL® Foundation Certificate in IT Service Management, Axelos (2016)
 Professional Scrum Master I, PSM I, (2014)
 Professional Scrum Product Owner I, PSPO I, (2014)
 Scrum Master Accredited Certification, SMAC, (2014)
 ACC Certified Coach – ICF, International Coach Federation (2014)
 Life Coach Certificate – ExpertRating Certified Professional (2014)
 Oracle Certified Professional: Oracle8 Certified Database Operator
 Oracle Education Authorized Trainer: Oracle 8 Administration, Backup and Recovery, PL/SQL Fundamentals, SQL Language, Introduction to Oracle...


 ITIL® 2011 Foundation (TAYLLORCOX, 2016)
 Team Coaching in practice, ICF accredited (Koučink Centrum, 2016, 16 hrs)
 Autogenic Training - level I. (Centrum Alivio Prague, 2014, 20 hrs)
 Diploma in Therapeutic Counselling (Institute of Counselling, Glasgow, 2014 – 2015 in progress)
 How to talk with people in crisis (Crisis Intervention Basics) (GAUDIA, 2014, 24 hrs)
 AMC – Advanced Manager Course (GE Crotonville - Ashridge Business School, UK, 2013)
 Team Coaching Workshop (QED GROUP, Radvan Bahbouh, 2013, 14 hrs)
 Training of Coaches, ICF accredited (MUDr. Mgr. Radvan Bahbouh, Ph.D., 2012 – 2013, 80 hrs)
 Stress Management and Burnout Prevention (TopVision, Mgr. Daniel Štrobl, 2012)
 Transactional Analysis 101, theory of personality (S.E.N.A, PhDr. Blanka Čepická, 2011)
 IBM IFW BDW - Banking Data Warehouse (IBM, 2011)
 IBM IFW FSDM - Financial Services Data Model (IBM, 2011)
 Master Data Management & Data Governance Conference Europe (IRM UK, 2011)
 Ataccama Data Quality Center (ADASTRA, 2010)
 Self-knowledge using Gestalt psychotherapy (PVŠPS, 2010)
 Empowerment (GE Money / Top Vision, 2010)
 Self Development (GE Money / Top Vision, 2010)
 GESTALT approach in professional and personal context (IVGT, 2010 – 2012, 160 hrs)
 CIMA A: Marketing Management (Institut INPRO, 2009)
 Leadership: Great Leaders, Great Teams, Great Results (FranklinCovey, 2008)
 The 7 Habbits of Highly Effective People (FranklinCovey, 2007)
 Oracle Warehouse Builder in Use (ADASTRA, 2006)
 Oracle 10G New Features for Administrators (Oracle Czech, 2005)
 Communication for Managers (GE Money, 2005)
 Power Hiring (GE Money, 2005)
 Effective Internal Negotiation (GE Money, 2005)
 Leadership Development Programme (GE Money, 2004)
And others in the areas of Software Engineering, Oracle Technologies, Analysis, Solution Architecture, Data Warehousing, Operating Systems, CASE, OOP, Project Management...

Personal Skills and Competencies


Language Reading Writing Verbal skills
Czech Native Native Native
English Advanced Advanced Advanced
Russian Intermediate Intermediate Intermediate

Calm, considerate and able to handle possible conflict situation. Natural leader but still a strong team player – depending on situation, role and current needs. Good empathetic listener, open to discussion, new ideas and the other points of view. Skilled in facilitation, presentation, influencing and negotiation. Enthusiastic learner of Humanistic Psychology, Gestalt approach, Solution Focused Approaches and Transactional Analysis and their application to the coaching, mentoring, leadership and organizational development.
Continuously working on own personal growth, development and effectiveness. Seeking the win-win solution based on the right principles. Sensitive to the diversity and possible differences in the structure of beliefs and values of the others.

Senior leader, experienced in leadership, management, mentoring and coaching of the line managers, project managers, solution architects, system analysts, software developers and support specialists. Motivating others to be creative, pro-active and self-reliant, but always ready to support them. Taking care of professional and personal development of the team. Skilled in project management, work/ resources/ budget planning, hiring and performance management. Able to define clear and understandable goals and responsibilities. Focused more on the leadership by example than the formal power based management.


CompetencyProficiency Level
 Management (Planning, Organizing, Coordination, Supervision)
 Leadership (Vision, People, Team, Inspiration, Example)
 Coaching, Mentoring, Facilitation, Consulting
 Strategy and Decision Making
 Transformations, Organizational Design and Changes
 Professional and Psycho-social Education and Development
 Personal Goals, Efficiency and Time Management
 Career and Talent Management
 Information Technologies (Architecture, Development, Services)

Additional Information

 Holder of driving license – B, actively used
 Nationality: Czech
 Status: Married


References available upon request


I work in Prague, but I live with my family in a nice nearby town Lysá nad Labem.

PhDr. Patrik Šlechta, ACC

Lom 1652

Lysá nad Labem

289 22

Czech Republic

606 661 392

(text me please, I will call you ASAP)

You can contact me on a social networks:
Additional information available in Czech language on:, and
My CV/Resume in English is available for download in .PDF file format as well.

"The secret of change is to focus all of your energy, not on fighting the old, but on building the new." -- Socrates